Candor – Refund Policy

At Candor, we strive to provide reliable, secure, and high-quality AI and data platform services. This Refund Policy explains how subscription charges, cancellations, billing disputes, and refund requests are handled. All payments are securely processed through Paddle.com Market Ltd., which acts as the Merchant of Record for all transactions.

1. Subscription Services

Candor operates on a subscription-based billing model. Pricing for our services is displayed on our Pricing page and may include monthly, annual, usage-based, or custom plans. Plans may include:

• Monthly plans
• Annual plans
• Usage-based services
• API/token-based consumption
• Add-on token packages

By purchasing a subscription, you agree to recurring billing according to your selected plan. Subscription charges, billing frequency, and applicable fees will be displayed before checkout. Subscriptions renew automatically unless canceled before the next billing cycle. You may cancel your subscription at any time through your account settings, by contacting Paddle Support, or by contacting us at sales@candorsys.com.

2. Digital Services

Candor provides digital software and AI-powered services. Access to digital services may begin immediately after purchase or account activation.

3. Free Trial & Evaluation

Where applicable, users are encouraged to evaluate the platform during any available free trial or testing period before purchasing a paid subscription.

No refunds will be issued for charges incurred after a free trial ends unless otherwise required by applicable law.

4. Refund Eligibility

Refunds may be considered under the following circumstances:

• 30-Day Money-Back Guarantee: If you are not satisfied due to technical issues, service unavailability, or failure to deliver advertised features, you may request a full refund within 30 days of your initial purchase.
• Duplicate or accidental charges
• Technical failures preventing access to core services
• Unauthorized or fraudulent transactions
• Billing errors caused by our platform
• Service outages substantially impacting platform availability

Refunds are honored within 30 days in compliance with Paddle's global consumer protection standards."

5. Non-Refundable Situations

Refunds are generally not provided for:

• Partial subscription periods
• Unused API credits or token allocations
• Consumed API usage, generated outputs, compute usage, or partially consumed add-on credits
• Failure to cancel before subscription renewal
• User dissatisfaction unrelated to a verified technical issue
• Misconfiguration or third-party integration issues
• Violations of our Terms of Service
• Abuse, fraud, or suspicious activity

6. Subscription Cancellation

Users may cancel their subscription at any time through their account settings or billing portal.

After cancellation, the subscription remains active until the end of the current billing period, and no additional renewal charges will occur.

7. Fraud Prevention & Security

To protect our payment infrastructure and users, Candor actively monitors for:

• Card testing attacks
• Automated payment abuse
• Fraudulent transactions
• Unauthorized billing activities

8. Chargebacks

Before initiating a chargeback, customers are encouraged to contact our support team directly at sales@candorsys.com for resolution assistance.

Initiating fraudulent, abusive, or repeated chargebacks may result in:

• Account suspension
• Permanent account termination
• Restriction of future purchases or services

9. Service Availability

Temporary interruptions caused by scheduled maintenance, third-party provider outages, internet/network failures, or force majeure events may not qualify for refunds.

10. Taxes

Applicable taxes may be added based on your billing region and local regulatory requirements. Tax (VAT, GST, sales tax) is calculated and collected by Paddle where applicable.

11. Refund Processing

Approved refunds are processed back to the original payment method within 5–10 business days, depending on Paddle and your banking institution.

12. Enterprise Agreements

Enterprise agreements or custom customer contracts may be governed by separate billing, cancellation, and refund terms.

13. Support Contact

For billing, refund, or subscription-related requests, please contact:

Proden Technologies, Inc.
30 N Gould St
Sheridan, Wyoming 82801, USA
Email: sales@candorsys.com
Phone: +1 (720) 235-5757

We aim to respond to billing inquiries within 3–5 business days.

14. Policy Updates

Candor reserves the right to modify this Refund Policy at any time. Updated versions will be posted on our official website. Material changes may be communicated via email or in-app notification. Continued use of the Service after such updates constitutes acceptance of the revised Terms.

15. Consumer Rights

Nothing in this policy limits any rights provided under applicable consumer protection laws.

See also our Privacy Policy and Terms & Policies.